Refund Policy

X.STATION Platform

Introduction

X.STATION is committed to providing a reliable and transparent experience for its customers. This Refund Policy explains the rules and procedures related to refund requests for orders and services completed through the platform.

This policy aims to regulate the process of reviewing refund requests and determining the cases in which paid amounts may be returned, ensuring the protection of the rights of customers, merchants, and the platform.

All refund requests are subject to review and evaluation according to the provisions of this policy.

Article One

Definition of Refund

A refund means returning all or part of the amount paid by the customer for an order or service after reviewing the case and verifying eligibility according to this policy.

Submitting a refund request does not automatically guarantee a refund, as all requests are reviewed by X.STATION before a decision is made.

Article Two

Cases Eligible for Refund Requests

Customers may request a refund in the following cases:

2.1 Order Not Completed

A refund request may be submitted if the order was not completed or the requested service could not be provided due to reasons related to:

The merchant.
The platform.
Operational circumstances preventing completion of the order.

2.2 Order Issues

A refund request may be considered in cases involving:

Significant missing items from the order.
Receiving a product that is clearly different from the confirmed order.
Receiving damaged or unusable products.
A clear error in the charged amount.

2.3 Cases Determined by the Platform

X.STATION reserves the right to evaluate each case individually and make the appropriate decision regarding acceptance or rejection of the refund request based on the circumstances and available evidence.

Article Three

Cases Not Eligible for Refund

Customers are not entitled to request a refund in the following cases:

Changing their mind after the order has been completed.
Not wanting the product after receiving it.
Using or consuming the product.
Providing incorrect order information.
Failing to provide sufficient evidence of a problem.
Refusing to receive the order without an acceptable reason.
Submitting repeated refund requests with the intention of abusing the service.

Article Four

Food and Perishable Products

Due to the nature of food, beverages, and perishable products, refund requests are accepted within limited circumstances.

Refunds may be considered in cases involving:

A clear error in the order.
Damaged or unusable products.
Missing products.
A significant mismatch with the confirmed order.

Refund requests will not be accepted due to:

Customer dissatisfaction with the product.
Changing personal preferences after receiving the order.
Failure to review product ingredients before ordering.

Customers are responsible for ensuring that products are suitable for their needs, including checking ingredients and potential allergens before consumption.

Article Five

Refund Request Procedure

To submit a refund request, the customer must:

Contact X.STATION through the official communication channels.
Provide the order number or required information for verification.
Explain the reason for the refund request.
Provide photos or supporting documents when requested.

The platform will review the request and verify the submitted information before making a decision.

Article Six

Refund Approval or Rejection Decision

X.STATION reserves the right to:

Approve a full refund.
Approve a partial refund.
Reject the refund request.

The decision will be based on:

Order status.
Nature of the issue.
Evidence provided.
Information available to the platform.

The platform’s decision regarding refund evaluation shall be considered final, while respecting the user’s legal rights.

Article Seven

Refund Methods

If a refund is approved, X.STATION has the right to determine the appropriate refund method according to the nature of the case and operational and technical circumstances.

The refund may be processed through one of the following methods:

Returning the amount to the original payment method.
Adding the amount to the customer’s X.STATION wallet.
Issuing credit balance or purchase vouchers for use on the platform.
Any other method approved by the platform.

The customer may not require a specific refund method unless approved by X.STATION.

Article Eight

Refund Processing Time

The refund processing period may vary depending on:

The payment method used.
The payment service provider.
Required financial and technical procedures.

X.STATION is not responsible for delays caused by external parties such as banks or electronic payment providers.

Article Nine

Deduction of Applicable Costs

In certain cases, the platform may deduct costs that have already been incurred before processing the refund, including:

The value of prepared products.
Delivery fees.
Service fees.
Any operational costs related to the order.

The deduction amount will be determined according to the circumstances of each case.

Article Ten

Misuse of the Refund Policy

If misuse of the refund policy is detected, including:

Repeated submission of invalid refund requests.
Providing misleading information.
Attempting to obtain refunds without valid entitlement.

X.STATION reserves the right to take appropriate actions, including:

Rejecting future refund requests.
Restricting the account.
Suspending or closing the account.
Taking legal action when necessary.

Article Eleven

Updates to the Refund Policy

X.STATION reserves the right to modify or update this Refund Policy when necessary.

The updated version will be published through the application or website.

Continued use of the platform after publishing updates constitutes acceptance of the updated policy.

All rights, applications, and trademarks are fully owned and developed by X.STATION

By using the X.STATION platform, the customer acknowledges that they have read and understood this Refund Policy and the terms and procedures related to refunds.