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Privacy policy

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Privacy Policy and Personal Data Protection Policy

X.STATION Platform

Introduction

X.STATION is committed to protecting the privacy of its users and maintaining the confidentiality of their personal data. This policy explains how personal data is collected, used, protected, and shared when using the platform’s applications, website, or any digital services provided by X.STATION.

This policy is an independent document from the Terms and Conditions and is intended solely to explain the platform’s practices regarding personal data.

By using the X.STATION platform, creating an account, or benefiting from its services, the user acknowledges that they have read and understood this policy and agree to the handling of their data as described herein.

Article One

Scope of the Privacy Policy

This Privacy Policy applies to all users of the X.STATION platform, including:

  • Customers.

  • Merchants.

  • Delivery drivers.

  • Company representatives.

  • Visitors of the website or application.

This policy covers all data collected through:

  • Mobile applications.

  • Website.

  • Management dashboards.

  • Customer support and communication services.

  • Any digital services connected to the platform.

Article Two

Data We Collect

X.STATION collects only the minimum data necessary to provide, operate, and improve its services.

The collected data may include:

2.1 Account Information

When creating an account, X.STATION may collect:

  • Full name.

  • Phone number.

  • Email address.

  • Encrypted password.

  • Merchant business account information.

  • Any other information required to create and manage an account.

2.2 Order Information

The platform may collect information related to orders, including:

  • Requested products.

  • Order details.

  • Previous order history.

  • Delivery address.

  • Customer notes related to orders.

  • User ratings and reviews.

2.3 Location Data

X.STATION may request access to the user’s geographic location when necessary for the purpose of:

  • Identifying the delivery address.

  • Improving delivery accuracy.

  • Tracking order status.

  • Enhancing the user experience.

Location data is used according to the permissions granted by the user through the application.

2.4 Technical Data

Some technical information may be collected automatically, including:

  • Device type.

  • Operating system.

  • Application version.

  • Internet Protocol (IP) address.

  • Application usage data.

  • Error and performance logs.

  • Cookies and similar technologies.

Article Three

How We Use Personal Data

X.STATION uses personal data for the following purposes:

3.1 Providing Services

Including:

  • Creating and managing user accounts.

  • Processing and completing orders.

  • Connecting customers with merchants and delivery drivers.

  • Processing payment transactions.

  • Providing customer support services.

3.2 Improving and Developing the Platform

Data may be used to:

  • Improve application performance.

  • Develop new services and features.

  • Analyze platform usage.

  • Enhance user experience.

3.3 Security and Protection

Data may be used for:

  • Preventing fraud.

  • Protecting user accounts.

  • Detecting unauthorized or illegal activities.

  • Maintaining the security of systems and services.

3.4 Legal Compliance

Data may be used to comply with:

  • Applicable laws and regulations.

  • Requests from governmental or judicial authorities when legally required.

Article Four

Sharing Data with Third Parties

X.STATION does not sell or rent users’ personal data.

Certain data may be shared only when necessary with:

4.1 Merchants

To complete orders, including:

  • Customer name.

  • Order details.

  • Necessary delivery information.

4.2 Delivery Drivers

To complete delivery operations, including:

  • Customer name.

  • Delivery location and address.

  • Contact number when required.

4.3 Electronic Payment Providers

To process payment transactions according to approved security standards.

4.4 Technical Service Providers

Including:

  • Hosting providers.

  • Technical support services.

  • Platform operation systems.

4.5 Official Authorities

When there is a legal obligation or official request from authorized authorities.

Article Five

Data Protection and Information Security

X.STATION applies appropriate technical and organizational measures to protect personal data from:

  • Unauthorized access.

  • Illegal use.

  • Modification or destruction.

  • Unauthorized disclosure.

Protection measures include:

  • Electronic security systems.

  • Access control permissions.

  • Account protection procedures.

  • Regular system reviews.

However, no electronic system can be guaranteed to be completely secure. Therefore, users are also responsible for protecting their account information and login credentials.

Article Six

Cookies

X.STATION may use cookies and similar technologies for:

  • Improving application and website performance.

  • Remembering user preferences.

  • Analyzing service usage.

  • Enhancing browsing experience.

Users can control cookie settings through their device or browser settings. Disabling certain cookies may affect some platform functions.

Article Seven

Messages and Notifications

Users agree to receive service-related communications, including:

  • Order confirmations.

  • Order status updates.

  • Account notifications.

  • Support messages.

Marketing messages or promotional offers may also be sent according to applicable laws, with the option to unsubscribe where available.

Article Eight

User Rights Regarding Personal Data

Users have the right, according to applicable laws, to request:

  • Information about the data held by the platform.

  • Correction of inaccurate information.

  • Updating account details.

  • Deletion of personal data where legally permitted.

  • Objection to certain types of data processing when legally applicable.

Article Nine

User Responsibility for Personal Data

Users are responsible for:

  • Providing accurate and updated information.

  • Maintaining confidentiality of login details.

  • Not sharing account information with others.

  • Immediately notifying X.STATION if unauthorized account access is suspected.

X.STATION is not responsible for damages resulting from the user's failure to protect their account.

Article Ten

Data Retention

X.STATION retains personal data only for the period necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations.

Some data may be retained after account closure for purposes including:

  • Legal compliance.

  • Dispute resolution.

  • Protecting the rights of the platform and its users.

Article Eleven

Updates to the Privacy Policy

X.STATION reserves the right to modify or update this Privacy Policy when necessary due to:

  • Legal changes.

  • Technological developments.

  • Updates to platform services.

All applications, software systems, and trademarks related to the platform are fully owned, developed, and operated by X.STATION ©.

The updated version will be published within the application or website.

Continued use of the platform after publishing updates constitutes acceptance of the updated Privacy Policy.

Article Twelve

Privacy Contact

For any questions, requests, or concerns regarding privacy or personal data protection, users may contact X.STATION through the official communication channels provided within the application or website.

All rights, applications, and trademarks are fully owned and developed by X.STATION 

By using the X.STATION platform, the user confirms that they have read this Privacy Policy and understand how their personal data is collected, used, and protected.